Heavenly hair extensions, aftercare and advice

Please read through our simple aftercare and maintenance advice very carefully.

Your hair extensions will require regular maintenance visits to keep them looking healthy and nourished. Providing that each step is followed correctly your hair will last (depending on grade and colour) upto 18 months, without any problems and will continue to look heavenly. Remember this is human hair, so you will need to look after it just like you would with your own hair. Also lighter Colour extensions will require more care and generally do not tend to last as long as darker/non processed hair extensions.


For keratin bonds to fully set and work the way they’re designed to, we recommend that you do not wash your hair within the first 2-3 days after having them fitted. Allowing the bonds to set properly will ensure the maximum lifespan of the extensions.

We recommend the use of a Macadamia Mask 3 times a week to help maintain your heavenly hair extensions. This will leave the hair looking and feeling soft and shiny.

Everyday maintenance


  1. Wash and condition your hair extensions with one of the below products , Purology hydrate shampoo and conditioner or Beauty Works Pearl Nourishing Argan Shampoo and Conditioner – let the conditioner sit and soak into your hair extensions before rinsing.
  2. When conditioning, avoid putting product on the root area and thoroughly rinse to avoid build-up.
  3. Lock in moisture and ensure your hair extensions are truly nourished by applying a small amount of the Beauty Works Argan Serum to dry or wet hair.
  4. Keep hair protected from heated appliances by using the Purology or Beauty Works Heat Protection Spray on both dry or wet hair extensions.
  5. Nourish and revitalise dry hair extensions with the Beauty Works Pearl Nourishing Argan Oil Mask or a similar product from the Purology range.
  6. To restore shine and softness, gently comb through wet hair focusing on mid-lengths and the ends – do this as often as needed


Please ensure that your natural hair is washed prior to fitting. This is to remove any residue, including product build up and oil etc , Your hair must be free from any kind of conditioner, styling product or natural oils. Your hair must be fully dried before installation. This will provide a clean surface to allow the bonds to adhere correctly and prevent them from sliding and becoming loose.

After your hair extensions have been fitted we recommend using only products that are suitable/specially made for hair extensions, which should be sulphate free. Good aftercare products will also condition your hair and your hair extensions, leaving them naturally silky, shiny and soft.

One of the first things you may notice immediately after having your hair extensions installed is your scalp may feel tender or sore. Please Don’t panic, this is normal and should subside within a couple of days. You have extra weight attached to your head and this should not be perceived as a problem, therefore you have no need to worry. However, if the tenderness or soreness persists, or you endure any other issues, you should contact the stylist who installed them to check, as this may be the result of the bonds being fitted too tightly.

Your natural hair will grow by approximately 1.5-2 inches within three months. If your bonds have not been separated correctly once installed, your hair roots may start to tangle together. This is not healthy for your hair or your scalp if this issue is ignored. Please refer to the Brushing section with help to prevent this.

We recommend that you keep your hair extensions in for up to three months at a time, leaving a two-week gap between installations. This will allow time for your natural hair and scalp to rest, which is important.

We do not recommend the use of shampoos and conditioners containing sulphates and parabens. These chemicals are found in a number of well-known branded hair products and can cause hair to dry, split, shed or discolour and cause bonds to deteriorate. Always look out for the following ingredients on the back of the bottle before purchasing:

Behentrimonium Chloride
Paraben Preservatives (Methyl, Propyl, Butyl, and Ethyl)
DEA, Cocamide DEA and Lauramide DEA
Siloxanes (Cyclomethicone and ingredients ending in “Siloxane” (e.g., Cyclotetrasiloxane)
Sodium Lauryl Sulfate (SLS) and Sodium Laureth Sulfate (SLES)

IMPORTANT our recommended products MUST be used (purology hydrate or beauty works) otherwise any guarantee for faulty hair will be waivered.

Many factors including products on the market can cause hair to shed which are out of our control. Heavenly hair extensions are not liable for shedding .Heavenly Hair Extensions is not liable for bonds which become soft and have not set properly.


We do not recommend any additional colour application, as this may cause damage to your hair. If you choose to do so, the colour should be applied by a professional and carried out on test strands first, to achieve the desired results. This will be done at your own discretion and risk.

Heavenly Hair Extensions will not accept any liability for damage to hair extensions due to colouring. This also includes the use of pigment toners (silver shampoos can be damaging also)

Please also bare in mind that some colours of hair extension may fade slightly after washing, this is normal.


When dry:

  • It is important to only use a hair extension brush on or near the extensions. This is to prevent the hair from snagging. Hair extension brushes are specifically designed to flow through the bonds. The use of round barrel brushes, brushes with ball tips, wooden bristle brushes and any other similar products may rip hair from the bonds and cause unnecessary damage.
  • When hair is fully dry, gently brush through thoroughly in a downward direction.
  • Please make sure bonds are held when brushing to prevent excess tugging and to prevent forcible removal of the bonds.
  • It is perfectly normal to lose strands of hair when brushing, so don’t panic. Holding sections of the hair, starting with the bottom section and gently brushing the sections in turn, working your way up to the section nearest the root, and then brushing through the whole of the hair carefully, will help prevent this.
  • Do not brush between the scalp and the bonds.
  • On a regular basis, gently separate the bonds with your fingers to help prevent matting and tangling.
  • Gently brushing your hair thoroughly at least once or twice a day will prevent knotting and matting.
  • We advise you not to over-brush your hair, as this may result in damage to strands and unnecessary wear and tear.

When wet:

  • When your hair is wet it is at its most fragile state. Only use a wide-tooth comb lightly on the extensions to separate the strands.
  • After you have towel-dried your hair, brush very gently in a downward direction, using a wide-tooth comb to remove any excess knotting.


  • We recommend that you do not wash your hair within the first 2-3 days after having your hair extensions applied.This is to allow any bonding agents to fully harden. At night, tie hair up in a loose ponytail or plait.
  • Prior to washing, de-tangle hair from ends to roots.
  • You should only wash your hair extensions 2-3 times a week with a mild shampoo in warm water. Over-washing could lead to dryness and unnecessary wear and tear to bonds.
  • Smooth shampoo down the hair extensions as tangling may occur if rubbed in multiple directions.
  • Make sure you wash in amongst the bonds, avoiding the bonds themselves.
  • Conditioner should only be applied from mid length to the ends of your hair extensions. Never apply conditioner to the bonds.
  • Wash the hair in an upright position using warm water only.
  • When washing your hair, do not tip your head over the bath as this could cause tangling.
  • If you have two or more colours in your hair (especially dark and light), we recommend care is taken when washing for the first time to ensure colours do not mix with one another. On rare occasions certain products may cause colours to run. Heavenly hair Extensions will not be liable for colours which run into one another due to colour mixing.
  • Hair colours will naturally fade overtime. Bright colours may fade more quickly depending on the aftercare techniques and products used on the hair. Heavenly hair extensions will not be held liable for discolouration or fading of any kind after the product leaves our warehouses.


  • Heat is your biggest enemy, only blow-dry hair on a cool setting. Using a hot setting may result in the bonding agents softening and loosening over a period of time.
  • Dry hair using a blotting motion and squeeze the hair in a towel to remove excess moisture. Do not rub or roll hair dry in a towel.
  • Blow-dry section by section, gently using a wide-tooth comb.

Styling & Finishing

  • Straightening irons, tongs, crimpers and heated rollers can be used on your hair extensions.
  • We advise that you use a good quality heat defence spray to protect your hair and hair extension hair at all times when working with heat.
  • You must keep any heat away from the bonding agents at all times, as this may cause them to melt.
  • Hairsprays, serums and gels may be used on your hair extensions. Please make sure you avoid all bonded areas, as this may result in slippage.


  • It is recommended that you tie your hair in a loose ponytail or plait before sleeping. This is to prevent unnecessary tangling.
  • You should never go to bed with wet hair.

Exercise, Lifestyle & Holidays

  • We do not recommend that you swim when wearing hair extensions. Seawater and chlorinated water may cause hair extensions to dry, matt, discolour, knot and can weaken the bonding agents.
  • If you do choose to swim, we recommend that you place hair extensions into a braid using a covered band. Immediately after swimming, rinse hair with fresh water thoroughly to wash out any chemicals that may lead to damage. This will be done at your own risk. Heavenly Hair Extensions will not be held responsible for damage caused by seawater and chlorinated water.
  • If you use a sunbed, it is advisable to wrap or cover hair extensions first. UV lighting may weaken bonding agents, discolour, or dry the hair out.
  • Be sure to use a good quality UV protection spray when your hair extensions are exposed to prolonged sunlight. If you choose to wear hair extensions abroad in a hot climate, your hair may become dry. Keep hair well nourished and hydrated and be sure to protect the hair from UV rays. High levels of Ferrum Components found in tap or shower water abroad may also cause damage to hair.
  • If you regularly use a sauna or steam room make sure bonds are completely dried as soon as possible after use.
  • Leaving bonding agents in a constantly damp condition may cause damage and decrease their life span.
  • Heavenly Hair Extensions will not be held responsible for discolouration of any sort while wearing hair extensions.
  • Hair discolouration is a common problem with all types of bleached coloured human hair. Many factors can cause this including high levels of Ferrum Components found in tap water, high levels of UV rays, Chlorine, sea water and other factors. This is not a manufacturing fault and it can be prevented. There is a heightened risk of discolouration when wearing your hair abroad and washing your hair with water containing high levels of Ferrum Components in the UK and mainly abroad. If you’re a trained professional we would strongly advise to produce a disclaimer for your customers to sign prior to installing bleached hair products, warning them of the risks and making them aware hair discolouration can occur. It is important to read the information from the link below in red in order to help prevent this when wearing your hair abroad.
  • We strongly recommend that you read this information carefully regarding hair discolouration.


  • Please ensure a professional removes your hair extensions with the correct tools and solution to prevent damage to your natural hair.

Curly/waved hair Aftercare

• Please be mindful that our curly/waved hair is more delicate than straight hair. When selecting your curly hair extensions we advise that you select a curl or wave that is much tighter than the desired curl or wave, as after washing the curls/wave will loosen. Darker curly/waved hair will not drop as much as blonde and lighter colours will. Sometimes you may find that your curl arrives tighter than the curl that was ordered, the factory sometimes makes this decision based upon the colour and curl combination ordered, if this is the case please be assured that the curl will drop to resemble the curl that was ordered. The correct Curl aftercare Products MUST be used to maintain your curly/wavy hair extensions and no further colour should be applied. This can effect the curl as well as damage the hair.**IMPORTANT INFO**With colours lighter than a #6, we can not guarantee that once washed, curls or waves will stay in the hair extensions, this is due to the curl process and bleaching process reacting with one another. We can not be held responsible if curls or waves drop or disappear, it is important to bare this in mind before ordering as we can not refund custom hair.

It is the responsibility of the hair extensionist/salon to ensure customers receive the correct aftercare and maintenance advice when purchasing Our products.

Now that’s out of the way, we hope this will help you to understand the importance of maintaining your hair extensions and to keep them looking naturally beautiful.

Our hair is continually tested to ensure quality is kept and our commitment to maintain good quality hair can be seen in every product we supply. We invest a lot of time in providing excellent customer service, as we believe this is of utmost importance. we value all of our customers and will always continue to do so.

For more information or advice feel free to contact a member of the team by emailing